Who We Are
Old Westbury Independent Appliance Care is a luxury appliance repair service built around one idea: high-end kitchen appliances deserve a technician who works on them every day, not a general handyman who sees a Sub-Zero once a season. We are brand-focused specialists focused on Sub-Zero and Wolf, along with Thermador, Viking, Miele, Gaggenau, Bosch, and the other premium brands that fill Brookville kitchens.
These appliances are not ordinary. Sub-Zero refrigerators run sealed dual-refrigeration systems. Wolf ranges and wall ovens use dual convection and manufacturer-specific control boards. A wine column holds a cellar within a degree or two. Repair timing depends on diagnosis and parts availability.
Our Experience
We do luxury appliance repair and very little else. That focus matters. A specialist who spends the week inside Sub-Zero condenser assemblies and Wolf igniter systems recognizes a symptom the moment it is described, orders the correct a part selected for the approved scope the first time, and repairs the unit to the manufacturer's standard. A twelve-thousand-dollar built-in refrigerator or a professional range is not the place to learn on the job.
Parts needs and availability are confirmed after model-specific diagnosis. Every technician who opens a sealed refrigeration system is Refrigeration service planned for the diagnosed scope to handle refrigerant safely and legally.
Every repair carries our written warranty terms for eligible completed repairs, in writing. The Written parts-and-labor terms are provided for eligible completed repairs. It is included on every job, never an upsell.
How We Work
Our approach is simple and consistent. a brand-focused technician arrives, diagnoses the appliance completely, and explains what is wrong in plain terms. Before any repair work begins, you receive a written, itemized estimate covering parts and labor, and nothing proceeds without your approval. If you decide not to move forward, you owe only the flat service call. When you do proceed, that fee is fees confirmed before approval.
We install genuine OEM parts sourced for your exact brand and model, never aftermarket substitutes, so the appliance performs to its model-specific requirements. And because we specialize, we can often bring the right part on the diagnostic visit and finish common repairs the earliest available.
Why a Specialist
Provide the Appliance Model, Symptoms, Service Address, and Access Details. Appointment Requirements Are Confirmed Before Scheduling.
A service details confirmed before scheduling New York company. Appointment requirements are confirmed before scheduling.
Refrigeration Service Planned for the Diagnosed Scope
Every technician who opens a sealed refrigeration system is Refrigeration service planned for the diagnosed scope to handle refrigerant safely and legally.
Brand-Focused Specialists
Manufacturer-current training on the luxury platforms we service, not broad-line repair on everything under the sun.
Genuine OEM Parts
We install genuine OEM parts, not aftermarket substitutes, so your appliance performs to its original spec.
Written Warranty
Written warranty terms for eligible completed repairs.on every repair, in writing, included in the price.
Service Call, Credited to Repair
Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval.
Where We Work
We are a local company based in Brookville, NY 11568, and we cover the surrounding neighborhoods of Brookville Gardens, Wheatley Road, Store Hill Road, Jericho Turnpike, Post Road, the Whitney estates, Meadow Brook, and Hitchcock Lane. Beyond Brookville, we serve central Nassau County and the North Shore, including Roslyn, Roslyn Heights, Manhasset, Garden City, Woodbury, and Muttontown. See the full list on our service area page, or explore what we handle on our services and brands pages.